Privacy Policy

Policy Brief

Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate, disclose and make use of personal information submitted to us on all channels i.e whether on our website, on our application or any other payment solution platform, in soft or hardcopies by B2B, or Agents or information submitted or collected in the course of using our payments solutions or other services. Please take a moment to familiarize yourself with our privacy policy and let us know if you have any questions on our application, company/product linked to our payment’s solution platforms and on transaction on any of our products requires personal information for registration and creating of your personal account.

What is done with your personal information?

We process your personal data:

  • To provide the service you requested from our Company: This includes enabling you to personally use the payment solution services in a seamless manner and preventing or addressing service errors or technical issues.

  • To customize your experience: We process your personal data to adjust the content of the service and make offers tailored to your personal preferences and interests.

  • To manage your account and provide you with customer support: We process your personal data to respond to your requests for technical support, Service information or to any other communication you initiate on all our application. This includes accessing your account to address technical support requests. For this purpose, we may send you, for example, notifications or emails about the on-going transactions initiated by you, security checks, payment transactions, notices regarding our Terms and Conditions of Use or this Privacy Policy.

  • To communicate with you regarding your use of our products: We communicate with you, for example, by push notifications. As a result, you may, for example, receive a notification from us via email that you registered with us, a new message on a concluded transaction on our application .To opt out of receiving push notifications, you need to change the settings on your device or your personal account created at inception.

  • To research and analyze the use of our payment solution service on all channels: This helps us to better understand our business, analyze our operations, maintain, improve, innovate, plan, design, and develop new products. We also use such data for statistical analysis purposes, to test and improve the functionality of our application. This enables us to better understand what features and sections of pinspay app, our users like more, what categories of users use our applictaion. As a consequence, we often decide how to improve the services based on the results obtained from this processing.

  • To send you marketing communications: We process your personal data for our marketing campaigns. We may add your email address to our marketing list. As a result, you will receive information about our products, such as for example, discounts or special offers, and products of our B2B partners. If you do not want to receive marketing emails from us, you can unsubscribe following instructions in the footer of the marketing emails, by contacting our customer service team or in your profile setting on the applictaion, Wallet etc.. We may also show you advertisements on the Website, and send you push notifications for marketing purposes. To opt out of receiving push notifications, you need to change the settings on your device or/and browser.

  • To personalize our ads: We and our B2B partners use your personal data to tailor ads and possibly even show them to you at the relevant time. For example, if you have visited our Website, you might see ads of our products, for example, in your Facebook’s feed. We may target advertising to you through a variety of ad networks and exchanges, using data from advertising technologies on and off of our Services like unique cookie, or similar tracking technology, pixel, device identifiers, geolocation, operation system information, email.

  • To enforce our Terms and Conditions of Use and to prevent and combat fraud: We use personal data to enforce our agreements and contractual commitments, to detect, prevent, and combat fraud. As a result of such processing, we may share your information with others, including law enforcement agencies (in particular, if a dispute arises in connection with our Terms and Conditions of Use).

  • To comply with legal obligations: We may process, use, or share your data when the law requires it, in particular, if a law enforcement agency requests your data by available legal means.

  • To process your payments on our application: We provide paid products and/or services on our channel. i.e application and website. For this purpose, we use third-party services for payment processing (for example, payment processors). As a result of this processing, you will be able to make a payment and use the paid features of the Service.

What is the accuracy of the Personal Data provided?

We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned. You declare and guarantee that you are the owner or have the necessary rights to use the personal data that you transmit to us; that at the date of its transmission the data is exact and true and that the use of the data does not contravene any of our policies/ Terms and Conditions and will not be damaging to any third party. Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.

How Secure is Information about us?

We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification. We will make readily available to customers information about our policies and practices relating to the management of personal information. We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.

Who do we share your personal Data with?

We share information with third parties that help us provide, improve, and or that we integrate into their Application programme interface to sell and vend, our payment solution service. The types of third parties we share information with include:

  1. Service providers e.g B2B: We share personal data with third parties that we integrate with to provide services and conclude transaction on our behalf, based on our instructions. We may share your personal information with the following types of service providers: cloud storage providers, data analytics providers, marketing partners (in particular, social media networks, marketing agencies, email delivery services; such as Facebook, Google, instagram)

  2. Law enforcement agencies and other public authorities: We may use and disclose personal data to enforce our Terms and Conditions of Use, to protect our rights, privacy, safety, or property, and/or that of our affiliates, you or others, and to respond to requests from courts, law enforcement agencies, regulatory agencies, and other public and government authorities, or in other cases provided for by law.

  3. Third parties as part of a merger or acquisition: As we develop our business, we may buy or sell assets or business offerings. Customers’ information is generally one of the transferred business assets in these types of transactions. We may also share such information with any affiliated entity (e.g. parent company or subsidiary) and may transfer such information in the course of a corporate transaction, such as the sale of our business, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy.

Changes to privacy policy:

We may modify this Privacy Policy from time to time. If we decide to make material changes to this Privacy Policy, you will be notified through all our Service channels or by other available means and will have an opportunity to review the revised Privacy Policy. By continuing to access or use the Service after those changes become effective, you agree to be bound by the revised Privacy Policy.

Data Retention:

We will store your personal data for as long as it is reasonably necessary for achieving the purposes set forth in this Privacy Policy (including providing the Service to you), which includes (but is not limited to) the period during which you have a pinspay registered acount. We will also retain and use your personal data as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Contact us:

You may contact us at any time for details regarding this Privacy Policy. For any questions concerning your account or your personal data please contact us at